Returns Information

UK returns are free, trackable, and have a printless option.

Everything you need to know about returning a Sephora UK order.

• You have 28 days from receipt to return eligible items for a refund.
• Items must be unopened, unused, and in original packaging with all seals intact.
• UK returns are free and trackable — printless option available.
• Online orders cannot be returned to Sephora stores.
• Any free gift received with your order must also be returned.
  
  
  Online returns
  
  
• Items must be unopened and unused, with all tamper-resistant seals, packaging, and cellophane intact.
• We cannot offer a refund or replacement for items that are not in a resaleable condition and reserve the right to reject non-compliant returns for health and safety reasons.
• Personalised products and gift cards are excluded from our returns policy.
• Items purchased with a gift card can only be exchanged or refunded to a gift card
  
  Ready to return?
  
  

********Temporary change to online returns********

Our usual online returns platform is temporarily unavailable for your order. We are extending your return deadline while the platform is unavailable.  

You can still return your items free of charge using Evri portal. Keep your proof of postage until your refund is confirmed. We will never ask for payment details or passwords in connection with your return.

We apologise for any inconvenience and thank you for your understanding.

Follow the link to our Sephora UK Return Portal.

• Allow up to 10 working days from the date we receive your return for it to be processed. This may increase during peak periods.
• Once processed, allow a further 5 working days for the refund to appear in your account.
• Refunds are made to the original payment method, subject to the gift card conditions above.
• If 10 working days have passed, contact our customer care team with your confirmation of postage.
  
  
  

In-store returns and exchanges

• Items purchased in a Sephora UK store can be returned for a full refund or exchange within 28 days of purchase.
• You must have your till receipt, and the item must be in its original, saleable condition — unopened and unused with all seals and packaging intact.
• Personalised products and gift cards are excluded from our in-store returns policy.
• Online orders cannot be returned to Sephora stores for a refund.
  
  
  

Important information

• Free gifts: Any free gift received with your order must be returned before your refund can be processed. If not returned, we reserve the right to deduct its value from your refund.
• Damaged or faulty items: If you receive a damaged or faulty product, or experience an allergic reaction, contact our customer care team before starting a return.
• Electrical items: If an electrical item becomes defective after the returns period, contact our customer care team for an RMA return code.
• Proof of return: Keep your proof of return until your refund has been processed. We recommend photographing your item before sending it back if you are concerned about damage in transit.
• Late returns: We do not accept returns after the applicable returns period.
• Suspicious returns: We reserve the right not to accept orders from customers displaying unusual or suspicious returns behaviour. Used products and ineligible returns will not be shipped back.